Information We Collect
- Personal information such as name, contact details, and care requirements
- Payment information processed securely through Stripe
- In our mobile app, device tokens used to deliver push notifications about your care
- Usage and device information collected through cookies and analytics (see “Cookies & Analytics” below)
- Campaign metadata when you access our platform through marketing efforts
- Communication preferences and contact history
Cookies & Analytics
We use cookies and similar technologies to operate the site, keep it secure, and understand how it is used so we can improve it:
- Analytics — Google Analytics (GA4) and Microsoft Clarity measure how the site is used (page views, clicks, referral/campaign source). We use a pseudonymous identifier and never send them your name, email, or phone number. We do not record the care-request form, which may include health-related details. These analytics always run so we can operate and improve the service.
- Advertising — we may use advertising cookies to measure and personalize ads. You can opt out of the use of your data for advertising (the “sale” or “sharing” of personal information under US privacy laws) at any time via the “Your Privacy Choices” link in the footer. We also automatically honor your browser’s Global Privacy Control signal.
We do not sell your personal information for money. See the Cookie Policy for the full list of cookies and storage we use.
How We Use Your Information
- To match you with qualified caregivers
- To process payments and manage your care services
- To send you notifications about your care requests, schedule, and billing
- To improve our services and platform functionality
- To comply with legal and regulatory requirements
Information Sharing
- We share necessary information with assigned caregivers to provide services
- Payment information is processed by Stripe according to their privacy policy
- We may share information as required by law or to protect our rights
- We do not sell or rent your personal information to third parties
Data Security
- We use industry-standard security measures to protect your information
- All payment processing is handled securely through Stripe
- Access to your information is limited to authorized personnel only
- We regularly review and update our security practices
Your Rights
- You may request access to your personal information
- You may request correction of inaccurate information
- You may request deletion of your information, subject to legal requirements
- You may opt out of marketing communications at any time
Children's Privacy
X3P does not knowingly collect personal information from children under 13. When parents request childcare services, the parent provides any information about a minor and is solely responsible for that information.
Contact
For privacy-related questions or requests, please contact us at info@x3p.ai.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our platform.