Platform: X3P – Homecare Request Platform
Campaign Reference: You may have accessed this platform via outreach campaigns such as QR codes, digital ads, brochures, referrals, or community events.
1. Purpose & Service Agreement
- This platform helps match a care recipient with a qualified caregiver employed by X3P.
- Submitting a request does not guarantee immediate service. Care begins only after review and payment confirmation.
2. Eligibility & Accuracy
You confirm that you are:
- At least 18 years old, and
- Authorized to submit this request on behalf of yourself or someone else.
- You certify that all information is accurate and agree to be contacted by X3P via phone, SMS, email, or push notification.
- You may not use this platform for any unlawful or fraudulent activity.
3. Campaigns, Promotions & Referrals
- Promotional offers are time-limited and may require eligibility.
- Only one promotion or discount may be used per household unless otherwise noted.
- X3P may collect campaign metadata to improve outreach efforts.
4. Caregiver Responsibilities & Your Commitments
If requesting 24/7 Live-In Care, you agree to provide:
- A private bedroom for the caregiver,
- Reasonable sleeping accommodations, and
- Access to meals or kitchen facilities.
Caregivers are W-2 employees of X3P and are entitled to legal protections including breaks and safe working conditions.
5. Payment Terms
- Pay Now: via secure Stripe checkout.
- Pay Later: receive a payment link once your request is reviewed.
- Service is not guaranteed until payment is received.
6. Scheduling & Refund Policy
- Requests must be submitted before the minimum advance notice for the selected care type.
- Cancellations 24+ hours in advance: full refund. Less than 24 hours: 50% refund. Less than 12 hours or no-show: non-refundable.
- X3P may reschedule or deny service based on staff availability.
7. Background Checks & Screening
- All caregivers undergo background checks and qualification verification.
- X3P screens caregivers but cannot guarantee care outcomes beyond coordination and vetting.
8. Limitation of Liability
- X3P provides the caregiver and manages employment, but is not responsible for unforeseeable events or outcomes beyond reasonable care.
- You agree to hold X3P harmless for damages outside its control, except where prohibited by law.
9. Dispute Resolution & Arbitration
- Any dispute will be resolved through binding arbitration under the Federal Arbitration Act, unless you opt out within 30 days by contacting info@x3p.ai.
- Arbitration will occur on an individual basis only. No class or representative actions are permitted.
- If arbitration is found unenforceable, you agree to bring legal claims in the state of your residence.
10. Governing Law
- These terms are governed by the laws of the Commonwealth of Massachusetts.
- X3P will comply with applicable care and privacy laws of each state we serve.
11. Intellectual Property
- All content on the X3P platform is owned by X3P and protected by law.
- Users may not use it beyond the scope of this agreement.
12. Electronic Signature Agreement
By submitting a form with your name:
- You agree to these Terms & Conditions,
- You understand this constitutes a legally binding electronic signature under the E-SIGN Act and UETA, and
- You consent to be contacted by X3P about your care request.
Contact
Questions about these terms? Email info@x3p.ai.