Platform: X3P – Homecare Request Platform
Campaign Reference: You may have accessed this platform via outreach campaigns such as QR codes, digital ads, brochures, referrals, or community events.
1. Purpose & Service Agreement
- This platform helps match a care recipient with a qualified caregiver employed by X3P.
- Submitting a request does not guarantee immediate service. Each session takes place once X3P has scheduled a caregiver for it.
2. Eligibility & Accuracy
You confirm that you are:
- At least 18 years old, and
- Authorized to submit this request on behalf of yourself or someone else.
- You certify that all information is accurate and agree to be contacted by X3P via phone, SMS, email, or push notification.
- You may not use this platform for any unlawful or fraudulent activity.
3. Campaigns, Promotions & Referrals
- Promotional offers are time-limited and may require eligibility.
- Only one promotion or discount may be used per household unless otherwise noted.
- X3P may collect campaign metadata to improve outreach efforts.
- We use cookies and analytics (Google Analytics, Microsoft Clarity) to operate and improve the platform. You can opt out of the use of your data for advertising via the “Your Privacy Choices” link in the footer; see our Privacy Policy and Cookie Policy.
4. Caregiver Responsibilities & Your Commitments
If requesting 24/7 Live-In Care, you agree to provide:
- A private bedroom for the caregiver,
- Reasonable sleeping accommodations, and
- Access to meals or kitchen facilities.
Caregivers are W-2 employees of X3P and are entitled to legal protections including breaks and safe working conditions.
5. Payment Terms
- Pay Now: your card is charged through secure Stripe checkout on our website when you book: for the whole booking, or for the first week or month if you are billed weekly or monthly. Each later week or month is invoiced separately and charged to your saved card if you authorize scheduled payments; otherwise you pay it from your dashboard.
- Pay Later: nothing is charged when you book. Your invoice (one for the whole booking, or one for each week or month) is in your dashboard, where you pay it. No card is charged automatically.
- Each invoice is due 48 hours before the first session it covers, or when it is issued if that is later.
- An invoice not paid by its due date remains payable.
6. Scheduling & Refund Policy
- Requests must be submitted before the minimum advance notice for the selected care type.
- Cancellation refunds follow the schedule published for the service you booked. That schedule is shown to you before you confirm a cancellation, and applies as shown.
- X3P may reschedule or deny service based on staff availability.
7. Background Checks & Screening
- All caregivers undergo background checks and qualification verification.
- X3P screens caregivers but cannot guarantee care outcomes beyond coordination and vetting.
8. Limitation of Liability
- X3P provides the caregiver and manages employment, but is not responsible for unforeseeable events or outcomes beyond reasonable care.
- You agree to hold X3P harmless for damages outside its control, except where prohibited by law.
9. Dispute Resolution & Arbitration
- Any dispute will be resolved through binding arbitration under the Federal Arbitration Act, unless you opt out within 30 days by contacting info@x3p.ai.
- Arbitration will occur on an individual basis only. No class or representative actions are permitted.
- If arbitration is found unenforceable, you agree to bring legal claims in the state of your residence.
10. Governing Law
- These terms are governed by the laws of the Commonwealth of Massachusetts.
- X3P will comply with applicable care and privacy laws of each state we serve.
11. Intellectual Property
- All content on the X3P platform is owned by X3P and protected by law.
- Users may not use it beyond the scope of this agreement.
12. Electronic Signature Agreement
By submitting a form with your name:
- You agree to these Terms & Conditions,
- You understand this constitutes a legally binding electronic signature under the E-SIGN Act and UETA, and
- You consent to be contacted by X3P about your care request.
Contact
Questions about these terms? Email info@x3p.ai.